top of page

RETURNS & EXCHANGES

PLEASE UNDERSTAND THAT DUE TO SALEM7 BEING A SMALL BUSINESS/ HAVING LOW STOCK, WE DO NOT REGULARLY DO EXCHANGES FOR OUR CLOTHING AND ACCESSORIES.

RETURNS

RETURNS/EXCHANGES ARE ONLY ACCEPTED ON ITEMS IN THEIR ORIGINAL CONDITION WITHIN 7 DAYS OF YOU RECEIVING YOUR ORDER. REFUNDS ARE NOT OFFERED FOR CHANGE OF MIND, SALE ITEMS OR AFTERPAY PURCHASES, YOU WILL INSTEAD BE OFFERED A STORE CREDIT THAT WILL BE ELIGIBLE FOR 365 DAYS.

FOR RETURNS - RETURNS MUST BE MADE IN THE ITEMS ORIGINAL PACKAGING.

RETURN AND EXCHANGE REQUESTS SHOULD BE EMAILED TO SERVICE@SALEMSEVEN.COM- PLEASE PROVIDE FULL NAME, ORDER NUMBER AND REQUEST.

ALL SALES ON DISCOUNTED ITEMS ARE FINAL. 

WE WILL DIRECT YOU IN THE CORRECT WAY TO RETURN YOUR PACKAGE TO SALEM7. DO NOT RETURN YOUR PACKAGE WITHOUT COMMUNICATING WITH US FIRST.

ONCE WE RECEIVE THE RETURNED ITEM AND IT HAS BEEN INSPECTED, YOU WILL BE CONTACTED AND RECEIVE A STORE CREDIT NOTE TO THE VALUE OF THE ITEM.

RETURN COSTS ARE AT THE CUSTOMER'S EXPENSE. AS WE ARE A SMALL BUSINESS, WE DO NOT OFFER FREE RETURNS. THE CUSTOMER MUST COVER THEIR OWN SHIPPING COSTS. IF THE PACKAGE DOES NOT REACH US SAFELY, WE WILL NOT BE ABLE TO PROCESS YOUR RETURN. WE RECOMMEND USING A POSTAL SERVICE WITH TRACKING TO AVOID ANY ISSUES.

LOST, DAMAGED & STOLEN ITEMS

SALEM7 IS NOT RESPONSIBLE FOR ANY LOST OR DAMAGED, OR STOLEN PACKAGES ONCE IT IS SHIPPED FROM OUR FACILITY.

IN ADDITION, PACKAGES THAT SAY DELIVERED THAT HAVE NOT ARRIVED, FALL IN THE LOST/ DAMAGED/ STOLEN CATEGORY.

PLEASE CONTACT THE SHIPPING CARRIER AND OPEN AN ENQUIRY DIRECTLY.

IF YOU HAVE ANY QUESTIONS, DON'T HESITATE TO CONTACT US AND WE WILL GET BACK TO YOU AS SOON AS POSSIBLE :)